nnhans processes account, tenant, patient, referral, appointment, outreach, audit, and support information that authorized organizations and users provide through the service.

When you submit a Meta Instant Form associated with nnhans, we may receive the information you choose to provide, such as your name, email address, and phone number. We may also receive related submission details, including the Facebook Page, form, campaign, ad, and submission time identifiers that Meta makes available.

We also process limited technical and security information needed to authenticate users, protect accounts, diagnose errors, maintain audit records, and remember essential service preferences.

We use information only to provide, secure, operate, improve, and administer the service; route inquiries to the appropriate authorized organization; coordinate requested follow-up; support patient, referral, appointment, and outreach workflows; prevent misuse; and comply with applicable legal obligations.

Hospitals, clinics, and other organizations using nnhans remain responsible for ensuring that personal information is collected and entered with all required notices, permissions, consents, and lawful authority under applicable privacy, healthcare, professional, and confidentiality obligations. If an organization collected your information, that organization is normally the first point of contact for questions about its records or follow-up.

nnhans does not sell personal information. We may disclose information only to authorized users of the relevant organization, contracted service providers that help operate or secure the service, infrastructure and security providers, professional advisers, or government and judicial authorities where legally required. Service providers are permitted to process information only for the services they supply to us.

Information is retained only for as long as reasonably necessary to provide the service, support the authorized organization's operational and record-keeping needs, maintain security and audit records, resolve disputes, and meet legal obligations. Retention may vary according to the organization's instructions and the type of record involved.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or loss. No online service can guarantee absolute security or uninterrupted availability, so organizations using nnhans must also maintain appropriate access controls, account reviews, backups, and continuity procedures.

You may ask the organization that collected your information to access, correct, restrict, or delete it, subject to applicable law and record-retention requirements. Authorized nnhans account users should contact their tenant administrator for account and organization records.

If your request concerns information submitted through a Meta Instant Form, identify the NNhans Facebook Page and the approximate submission date so the receiving organization can locate the inquiry.

We may update this policy when the service or applicable requirements change. The date at the top of this page identifies the latest version. Material changes should be reviewed by organizations using nnhans before they continue collecting new information through the service.